As many of you noticed, Teamweek was down from 2 pm EST to about 6:45 pm EST yesterday (Monday, October 22). We’re so sorry for the inconvenience and our lack of communication.
Originally, we had scheduled this planned maintenance for last Saturday, but unfortunately we had to do it yesterday. We thought we had a great plan to start the maintenance after work hours, but we were so focused on work hours in Europe that we forgot about how inconvenient the timing would be for our American customers.
To make matters worse, the down time lasted a lot longer than we expected. Plus, even though we knew Teamweek was going to be down, we didn’t communicate it well with you. We’re truly sorry.
On the bright side, here are some of the updates we were able to make:
We know how important it is for you to be able to access Teamweek during the work day, and we will be more mindful of your needs in the future. We also plan to communicate via email in the future, so if there is planned downtime, you’ll know well in advance.
It’s so much easier to plan & estimate with a small team when I can see everyone & all projects at once.