Hi I’m Nina and I’m looking for a new addition to the team who would help me in providing the best customer support out there.
If you’re passionate about helping Users resolve their issues, hear out their ideas on how to improve Teamweek and work closely with the rest of the team, take the test!
Our entire team works remotely. But still, you have to be prepared to pack your bags and travel to meet up with the team or our Users to various locations around the world. The annual gross salary is 38 000€ and you’ll get a T-shirt if you do well on the test.
What does the job entail?
You’d be in charge of replying to our Users in a timely manner, take care of Teamweek’s social media profiles by scheduling engaging posts. You’d also be working with developers on resolving bugs as well as the rest of the team on making Teamweek better and more valuable for our customers.
What software do we use?
We’ve recently switched to HelpScout to help us out in resolving customer emails and the transition went very smoothly and better than expected. Last week, we had our team building in Germany where the entire team met up to work on various projects. During that time, each team member took care of Support for one day and got to know the new software. HelpScout is very easy to learn and customizable to each team’s needs.
For our social media profiles, we love using Buffer as it is very easy to use and more importantly, it does its job.